What’s your return policy if a craft sculpture arrives damaged despite packaging?

Hey, I totally understand your worry—it’s heartbreaking when a sculpture arrives looking like it’s been through a wrestling match, even though we bubble-wrap it like a mummy. Here’s the honest lowdown on our return policy:

First off, we design our packaging to survive an angry mailman, but accidents happen—transit is unpredictable. If your craft sculpture arrives damaged despite all that cushioning, you’re covered. We need you to snap clear photos of both the damaged sculpture and the packaging (including the box and any inserts) within 48 hours of delivery. Email those to our support team, and we’ll assess them right away.

Once verified, you have two simple choices: a full refund (including original shipping) or a replacement sent free of charge. We’ll even provide a prepaid return label for the damaged piece if you’re going the refund route. No complicated forms or hoops to jump through—fair, human, fast.

Small confession: Occasionally, a sculpture might have a tiny chip that’s barely visible. If that’s the case and it doesn’t affect the piece’s integrity, we’ll offer a partial refund or a discount on your next order. But if it’s genuinely broken—cracked, missing pieces, or structural damage—we replace or refund without argument.

One thing: We don’t check for damage after you’ve signed for the package without inspection. So peek inside the box as soon as it arrives. If the carrier’s seal is broken or the box looks crushed, take photos before opening fully. That helps us claim insurance from the shipping partner if needed.

Bottom line: I want you to love your sculpture, not feel frustrated by delivery mishaps. Our policy is built on trust and a real desire to make things right—within reason. If you ever have an issue, just reach out personally. We’ll handle it like neighbors, not a faceless corporation.