If I change my mind after buying a craft sculpture, what’s your return policy for handmade items?

Hey there! I totally understand that sometimes after buying a handmade sculpture, you might have second thoughts—it happens. Let me walk you through our return policy for these unique artisan pieces.

For non-custom, ready-to-ship handmade sculptures, you have 7 days from delivery to request a return. The item must be unused, in its original packaging, and in the same condition you received it—no damage, no alterations. You’ll just need to reach out to us with your order number and a short reason. Return shipping costs are on you, but we’ll cover the refund for the item price (minus any shipping fees we originally charged) once we receive and inspect it.

If your sculpture is custom-made (like a personalized piece or one made to your specific design), things are a bit different. Because these pieces are created just for you, we generally cannot accept returns or cancellations after the crafting process has started. However, if you change your mind within 24 hours of placing the order—and production hasn’t begun—we can offer a full refund. After that, it’s final sale, sorry about that.

Also, please remember handmade items carry natural variations and imperfections—those aren’t considered defects. If your sculpture arrives broken or has a legitimate issue, just snap a photo and let us know within 48 hours; we’ll make it right with a replacement or refund.

So yes, we do have a return policy (for non-custom items), and it’s pretty fair. But the best advice? Take your time before buying, especially with handmade art—since every piece is one-of-a-kind and made with love. If you have any other questions, just ask!