What is the return policy if the craft sculpture arrives damaged?

Hey there! I totally understand how frustrating it can be to unwrap a craft sculpture and find it damaged. So let me walk you through our return policy in a simple, human way.

First off, if your sculpture arrives damaged, please don’t worry. We’ve got your back. Just contact us within 7 days of delivery—send us a few clear photos showing the damage and the packaging. Once we see those, we’ll arrange for a free replacement or a full refund, including any shipping costs you paid. No questions asked, really.

We’ll either ship you a new sculpture right away or process the refund as soon as we confirm the damage. If you choose a replacement and the same piece isn’t available, we’ll offer a similar one or a full refund. You won’t need to send the damaged sculpture back unless we ask, and we’ll cover the return shipping if needed.

This policy applies to all our handmade sculptures because we believe in standing behind our craft. So if anything goes wrong during transit, just reach out. We’ll make it right, fast and fair.