Do you offer any warranty or guarantee on a craft sculpture if it arrives damaged?

Absolutely, we understand how soul-crushing it is to open a box and find a carefully packed piece of art broken. Here’s the straightforward truth: yes, we guarantee every craft sculpture we ship. If your sculpture arrives damaged, please stop worrying and let us handle it. Our policy is built on trust and the love we put into each handmade piece.

First, if you find a crack or a chip—or even a complete breakage—you’re covered. We ask you to send us photos of the damage and the original packaging within 48 hours of delivery. This helps us file a claim with the carrier. We don’t hide behind fine print. Once we see the evidence, we work tirelessly to make it right: we’ll replace the sculpture at no extra cost or issue a full refund, including the shipping fees. You won’t be stuck with a broken statue and a heavy heart.

Second, because each sculpture is handmade, we can’t guarantee color differences or tiny surface variations (those quirks are part of the charm). But for damage from transit—which is our responsibility—we stand strong. Trust me, we triple-wrap everything in bubble and foam. But sometimes gravity wins the fight. That’s why you have a loving safety net.

In short: you buy with peace of mind. If it arrives damaged, we’ll either send a fresh piece or repay you. No arguments, no “sorry for your luck.” Just fast, genuine help. Contact our support team when you unpack, snap the photos, and we’ll take it from there. Your sculpture is precious—to you and to us.