What guarantees do you offer if a craft sculpture arrives damaged during transit?

Hey there! I totally understand your concern—it’s never fun to imagine a beautiful, handcrafted sculpture getting knocked around during shipping. So let me walk you through exactly what we do to protect your piece and what happens if the worst should occur.

First off, every sculpture I make is packed with professional-grade care: multiple layers of bubble wrap, custom-cut foam inserts, and a double-walled cardboard box (or a wooden crate for larger pieces). I always over-pack rather than under-pack, because your peace of mind matters.

But let’s talk guarantees. If your sculpture arrives damaged due to transit, here’s my promise:

1. Full replacement or refund. You get to choose. I will either craft a brand-new, identical sculpture (at no extra cost, including shipping) or issue a full refund of the purchase price, including what you paid for shipping.

2. Simple claim process. Just send me clear photos of the damage and the packaging within 48 hours of delivery. I’ll handle the claim with the shipping carrier on my end—you don’t need to lift a finger.

3. Insurance covered. All orders are insured for the full value of the sculpture, so there’s no financial risk for you.

What if the damage is minor, like a tiny chip? I’ll offer a partial refund or a discount on a future piece, whichever feels fair to you.

My goal is simple: you love the sculpture when it arrives, or I make it right. No fine print, no hassle. So go ahead and order with confidence—I’ve got your back all the way from my studio to your doorstep.