1. HOME > FAQ

Do you offer a guarantee that a craft sculpture won’t arrive damaged during shipping?

Absolutely—I understand how nerve-racking it can be to ship a delicate, one-of-a-kind craft sculpture. That’s why I personally stand behind every piece with a damage-free shipping guarantee. Here’s how I make it work:

First, I use custom-built wooden crates tailored to the exact shape of your sculpture, with thick foam padding and suspension layers so nothing shifts during transit. Each crate is double-walled for extra rigidity. Second, I always choose trusted carriers with proven track records for handling fragile art—but I don’t stop there. Every shipment is fully insured for the full value of the sculpture, so if the unthinkable happens, you’re completely covered.

I also include easy-to-follow instructions on the box for handlers (“FRAGILE—HANDLE WITH CARE” and “THIS SIDE UP” labels are not just decoration—they’re part of my packing protocol). And I’ve been doing this long enough to know that careful packing is only half the story: I’ll personally inspect each sculpture before it leaves my studio, documenting its condition with photographs.

If, despite all this, the piece does arrive damaged—which has happened to me fewer than five times in over a decade—I offer a full refund or a replacement, with no hassle and no shipping costs to you. So yes, I guarantee it: your craft sculpture will arrive safely, or I’ll make it right.

FAQ

Hot FAQ

Product