What’s the return policy if I receive a craft sculpture that looks different in person?

I totally get it—you fall in love with a craft sculpture online, but when it arrives, it feels like a different piece. The colors might be deeper, the texture rougher, or the scale smaller than you imagined. That’s the honest truth about handmade art: no two pieces are identical, and photos can’t capture the full sensory experience. So let me walk you through our return policy with complete transparency.

First, we accept returns within 14 days of delivery for any reason—including if the sculpture looks different in person. However, because each piece is one-of-a-kind and made by hand, we ask that you contact us first with photos or a short video showing the difference. This helps us understand your concern and see if it’s a natural craft variation or a true mismatch.

If the sculpture is significantly different from its listing—say, the photo showed a warm amber tone but the actual piece is cool gray—we’ll cover the return shipping cost and issue a full refund once it’s back safely. We also offer an exchange for a similar sculpture from the same artisan, if available.

But here’s the nuance: slight differences in glaze, wood grain, or asymmetry are part of the charm. For example, a ceramic sculpture may have subtle crackle lines that only appear in natural light, or a wooden piece might have a knot that wasn’t visible in the listing. These are not considered defects. If you’re unhappy due to these natural variations, we still accept the return, but you’ll cover return shipping, and a 15% restocking fee may apply to cover the artisan’s time.

To make things easier, we include a detailed size reference and a 360-degree video in every listing. I recommend checking those before ordering—it’s the best way to avoid surprises. And if you’re still unsure, just reach out. I’m here to help you find a sculpture that truly feels like yours, whether that means a return, an exchange, or a different piece altogether.